The 10 Best Hotels in Puerto Rico for Comfortable Accommodations and Outstanding Service

... Credit :
Jane Taylor in Luxury

Last updated: 17 January 2020, 05:11 GMT

Finding the best hotels in Puerto Rico, and really anywhere, can be a game of luck. How can you possibly know if you'll love the hotel if you've never stayed in it?

Despite not knowing, you still want to make sure the hotel you choose is one that will enhance your vacation, not ruin it. Hotels make up a major part of the vacation experience. Often what we love about travel is where we stay. Just think about your favorite game shows that offer prizes like vacations.

They mention the location and activities you'll take part in, but they also show where you'll stay, displaying attractive photos of neatly kept and decorated rooms fit for royalty. You definitely can't separate accommodations from attractions when it comes to vacations.

That's why determining the best hotels in Puerto Rico is a must.

How the Best Hotel Vary by Person

Each of the best hotels in Puerto Rico will suit different types of people who are looking for different types of experiences on their vacation. One person's idea of what makes the best hotel will differ from another's. So as you seek to find the best hotel for you, you have to know what you want out of your vacation experience.

For example, will you be more of an explorer, spending most of your time outside enjoying what Puerto Rico has to offer? Or will you be indoors more, enjoying a life of luxury and rest?

Things like these will determine which type of hotel you want in Puerto Rico. Some of the best hotels in Puerto Rico will favor those who want a quiet escape where they can bask in the beauty of nature with their favorite drink and spa essentials. And some will want a hotel with all the basics that deliver comfort after a long day of adventure and sightseeing.

Signs of Hotels to Avoid

The best hotels in Puerto Rico will likely avoid these issues, but it's important to keep these things in mind when looking for your perfect vacation accommodation. These issues can make even the most luxurious hotels the worst places to be. These issues are not obvious ones, like bug problems, messiness, or bad food, but those that even the best hotels in Puerto Rico sometimes aren't immune from.


Every now and then even the best hotels need renovation. It's nice if hotels don't book vacationers during these times, but in the world of business, it's not always in their best interests to do so, especially if the renovations take months.

With construction, often a portion of the hotel is being worked on, so technically parts of it are closed off. However, the noise is impossible to avoid. Sometimes the noise is so loud that it travels into all the other hotel rooms, making it difficult to find peace and quiet.

So be mindful of any maintenance and renovation activities scheduled to take place at your hotel of choice. Try to book rooms during times when these activities are not occurring.

Moody Employees

This is nearly impossible to avoid entirely because it can happen at any hotel. Moody employees can really bring down the excitement of being on vacation, and certainly staying at a hotel. Not only do you have to worry about how these employees talk to you, but also how responsive they are to your requests.

This can lead to delays in getting what you need or even to be ignored entirely. Though it's impossible to know if you'll come across a moody employee, customer reviews can often hint if a hotel has a reputation for having moody employees.


This issue can manifest itself in two ways. First is booking too many people at the same time, and second is having rooms too close to each other. Booking too many people at the same time can lead to a lower quality of service. If there are more people to serve than there are employees, you can experience delays or mistakes in your requests. This can lead to frustration, which can lower the quality of your overall experience. 

Though you can never be sure if you are going to be a stay at a hotel that's overbooked, there are some things to look out for. Try to stay during low peak times, check availability to see if you have many options, and check customer reviews to determine if overcrowdedness is a general problem.

As far as rooms being placed too close to each other, this is a design issue that can easily be determined by looking at floor plans that the hotel has on its website or provides in a brochure. If you prefer to be spaced out from others to reduce or avoid noisy distractions, keep this in mind to avoid the problem of noisy neighbors.

About Our Review

The best hotels in Puerto Rico are not too far from your reach. With all the things to consider when planning a vacation, we know hotels are a big one. So we'll reduce the stress by reviewing ten of the best hotels in Puerto Rico. We'll evaluate each hotel's primary features, their special amenities, relative costs, and pros and cons from customers who already stayed there. We'll conclude with a verdict on what we recommend as the top hotel to stay that will make your time in Puerto Rico memorable.


Product FAQ

1. What Are the Best Hotels in Puerto Rico?

The best hotels in Puerto Rico have high-quality amenities that allow you to relax and escape the world you're in. These amenities will be clean and function properly. Service quality will be high, with friendly employees who are happy to make your experience positive. A big indicator of the best hotel will be its positive reviews from hundreds or thousands of customers. It might even receive a high rating or award.


2. Where Are the Best Hotels Located in Puerto Rico?

The best hotels in Puerto Rico are located where all the action is, generally in the city or in highly trafficked tourist areas. They will usually be near popular restaurants and attractions.


3. How Can You Be Sure You've Found the Best Hotel?

Personal experience is the best way to know if you've found the perfect hotel for you, but the next best thing is reading reviews and getting word of mouth reports from those who have already stayed in these hotels. 


4. When Is a Good Time to Stay in the Best Hotels in Puerto Rico?

A good time to stay in the best hotels in Puerto Rico is during the down seasons, such as mid-April to June when the busy winter season has passed and just before the busy summer season picks up.


5. How Far Out Can You Book the Best Hotels in Puerto Rico?

You can book a hotel anywhere from 6 to 18 months in advance. Prices fluctuate depending on availability and demand, so booking early can guarantee your costs regardless of demand.


How We Reviewed

We gathered our selection of the best hotels in Puerto Rico by following travel blogs and influencers, seeing where they stayed during their vacations and how they felt about them. With what we found, we looked into each of the hotel's websites to see their features, if they won any awards and how impressive their customer reviews were, not only on their sites, but on popular sites such as Forbes Travel Guide, and TripSavvy.

The specific things we looked at, beyond the stunning photos, were the amenities and if they included all the basics plus some fun elements. We also searched for special features that made them unique from typical hotels and evaluated their common pros and cons from customer reviews.

Overall Price Range

The best hotels in Puerto Rico start anywhere from $299 per night to $999 per night.

Prices vary in a lot of ways. The higher-priced hotels will usually have larger rooms that focus on luxury. The views will be stunning, generally of the ocean or even an infinity pool. The lower-priced hotels may be equally nice in quality but will focus on the essentials, and the views may be smaller and close-knit, like a lush garden or cityscape.


What We Reviewed

  • Dorado Beach, A Ritz-Carlton Reserve

  • Horned Dorset Primavera

  • Condado Vanderbilt Hotel

  • The St. Regis Bahia Beach Resort

  • Hotel El Convento

  • La Concha Renaissance San Juan Resort

  • Sheraton Puerto Rico Hotel & Casino

  • Hilton Ponce Golf & Casino Resort

  • El Conquistador Resort

  • El San Juan Hotel

Dorado Beach, A Ritz-Carlton Reserve


This hotel is located near Dorado Beach, where you can enjoy the coast. Nearby there's a golf course, restaurants, museums, and parks. If you're a fan of culture and landmarks, this area has them. Special features available are a full-service spa, restaurants, and the fact that each of its 115 rooms is equipped with Wi-Fi, deep tubs, and either a balcony or patio.



Some of this hotel's amenities are free parking, 24-hour room service, onsite mountain biking, shopping and spa services, gardens, and terraces.


  • Natural, organic environment

  • Very expansive property with lots to do

  • Extremely welcoming service


  • Expensive

  • Limited food options

  • Not enough slides in the water park

Price: $$$


Horned Dorset Primavera


This hotel is secluded from the city, so it's the perfect getaway. It has everything you'd want in a luxury hotel with walk-in jet showers, four-poster beds, private pools, and kitchenettes. This hotel is a few minutes away from the town of Rincon.



Some of this hotel's amenities include complimentary use of kayaks and snorkel gear, complimentary parking, room service, and meeting rooms.



  • Awesome staff

  • Delicious food

  • Large and spacious rooms


  • Faulty showers reported

  • No children under 12 allowed

  • Expensive

Price: $$


Condado Vanderbilt Hotel


This hotel is a high luxury hotel. With Spanish influence, it's a 1919 building that's been modernized for the 21st century. It has 323 rooms equipped with special features such as a private beach and French windows that overlook San Juan and Condado.


Some of this hotel's amenities include regular room upgrades, complimentary wine, and hors d'oeuvres, global cuisine, full-service spa, fitness center, and private balconies.



  • Service is fast and professional

  • Beach close to the resort

  • Hotel location is close to everything and safe


  • Overpriced

  • Noisy

  • Pool area small and crowded

Price: $



The St. Regis Bahia Beach Resort


This hotel offers a nice view of the Caribbean Sea. Nearby destinations, like the El Yunque National Forest, allow you to enjoy sightseeing by ATV or horseback. At the hotel, you can spend the day at the pool or at their 18-hole golf course.


Some of this hotel's amenities include the Iridium spa, fitness center, car rental, local restaurant dinner delivery, barber/beauty shop, and babysitting.


  • Friendly staff

  • Cheap cost for value

  • Not too crowded


  • Poor execution of requests

  • Limited food options

  • Outdated pool area

Price: $$



Hotel El Convento


This hotel is a former 17th-century convent that has an old-world appeal with modern amenities and features. Located in the center of Old San Juan, popular landmarks like Castillo de San Cristóbal and El Morro are nearby. Also, close by are local cuisine restaurants.


Some of this hotel's amenities include flat-screen TVs, a plunge pool, 24-hour fitness center, workspace/desk, and on-site herb garden.



  • Lovely bar and restaurant in the courtyard

  • Staff is friendly

  • Perfect location for attractions


  • Poor water pressure

  • Faulty Wi-Fi at times

  • Spotty elevator service

Price: $



La Concha Renaissance San Juan Resort


This hotel is the perfect entertainment spot. with beaches and ports nearby as well as stadiums like the Jose Miguel Agrelot Coliseum and the Hiram Bithorn Stadium. If you love nightlife and sightseeing, this location is right in the middle of all the action.


Some of this hotel's amenities include minibars, buffet breakfast, room service, restaurants/cafes, game rooms, and in-room safe.



  • Bug-free

  • Fast room service

  • Rooms are clean and neatly organized


  • Some complaints of rude staff

  • Expensive

  • Construction noise

Price: $$


Sheraton Puerto Rico Hotel & Casino


This hotel is located in a walk-friendly area near Condado and Escambron Beaches. In the heart of all the action, it's right where the stadium, airport, and major landmarks like Pan American Pier and Castillo de San Cristobal are. This hotel is also smoke-free and pet-friendly and has pillowtop beds and spring water showers.



Some of this hotel's amenities include buffet breakfast, valet parking, restaurants, coffee shop/café, 24-hour room service, terraces, and premium bedding.



  • Friendly and attentive staff

  • Great pool and casino area

  • Easy check-in and out


  • Small bathrooms

  • Overpriced

Price: $



Hilton Ponce Golf & Casino Resort


This hotel overlooks the Caribbean Sea and is near major attractions like downtown Ponce and the airport. Each room is light with an island feel. Stay in for a day of relaxation or step out and visit nearby places like Old Firehouse Museum, Ponce Art Museum, Hacienda Buena Vista, Teatro La Perla, and Caja de Muertos Island.


Some of this hotel's amenities include a water slide, golf course, fitness center, tennis courts, outdoor playground, whirlpool spa, and furnished outdoor terrace.



  • Very beautiful and relaxing

  • Lots of activities

  • Friendly and attentive bartenders


  • Farther from major attractions

  • Noisy air conditions

  • Food quality can be spotty

Price: $


El Conquistador Resort


This hotel brings adventure and relaxation as it overlooks the Atlantic Ocean and Caribbean waters from a hill. This place has private beaches to sunbathe as well as golf courses and off-site excursions to Bioluminescent Mosquito Bay, El Yunque National Rainforest and Old San Juan.


Some of this hotel's amenities include room service, airport shuttle, bar/lounge, a family pool, cribs, fitness classes, and meeting rooms.



  • Access to beach on a private island

  • Very comfortable and clean

  • Great treatment from the staff


  • Some amenities may not be available due to property damage from hurricane

  • Outdated rooms

Price: $


El San Juan Hotel


This hotel is a combination of old-world glamor and modern tropical beauty. It covers over two miles of Isla Verde Beach. Its 388 rooms were made over by award-winning designer Jeffrey Beers. Each room has floor to ceiling windows that invite scenic views and are equipped with sensor-activated air conditioning.



Some of this hotel's amenities include large HDTV, complimentary Wi-Fi, a fitness center, outdoor pools, spa, room service, cribs, and high chairs.



  • Helpful staff

  • Beach and pools well organized

  • Great food


  • Has some missing and broken amenities

  • Noisy AC units

Price: $



The Verdict

When you consider the unique features and amenities of our selection of the best hotels in Puerto Rico, it's difficult to say which is best. In the end, you'll have to determine what you want out of your vacation in Puerto Rico and which hotel can support that.

With this in mind, we've reached a verdict on what we would recommend as a universal favorite that won't let you down. That is the Sheraton Puerto Rico Hotel & Casino.

With rates starting at $179 per night, it's decently affordable to anyone who's ready to travel. We love that it's family-friendly and contains a wide variety of activities to keep even the most active children entertained.

If you want to travel with your pets, no problem: this hotel welcomes pets and is a smoke-free environment, which is another plus on our list. Not only is this hotel where all the fun is, but it prides itself in comfort, having pillow-top beds and the spring water showers. Add to that the friendly and attentive staff, and this is one place that will be your go-to whenever you're in Puerto Rico.

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